FAQs
A warranty designed with you in mind
Our 7-day money back guarantee gives you the time you need to test out your product and ensure that it is working just right for you.
What does the 7-Day money back guarantee cover?
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Items that aren't working quite right
If you receive a product that has has any mechanical issues we will offer an exchange or your money back.
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Items damaged upon arrival
If you receive an item that was damaged upon arrival, please contact us immediately, so we can rectify the situation.
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Buyer's remorse is not covered
If you are unhappy with your purchase, you can send us a message and we can learn what other options we may have available for you.
FAQ's for returns and exchanges
How do I return my device?
We make returns easy. All you have to do is send us a message. We will respond to you within 24 hours with a free return label.
Will my device be accepted for return?
We want to make the return process as simple as possible, so please follow these guidelines in order to ensure your return will be accepted.
- iCloud/Google/Passcodes must be completely removed from the device. Items with accounts left on them will not be accepted for a return.
- Product must be in the same cosmetic condition as it was received upon arrival.
- You must contact us before you send it back. Items sent back without contacting us beforehand will not be accepted.
- The phone must not have been opened, repaired, or had work done on it.
Please see full guidelines for returns and refunds.
How do I make an exchange?
Once your return has been processed, we recommend making a separate purchase right away to ensure that the product you want is in stock. You will still be issued your full refund for the return.
What if my package arrives damaged?
Contact us right away, so we can begin the return process. We understand that items damaged upon arrival are not the fault of the buyer.